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Sasha Hi, welcome to Artel's AI Concierge. My name is Sasha. How can I help you today?
Guest I'm inquiring about my check in.
Sasha Hello, Declan. I see you are checking in with us today. Since it is currently before 3pm, reception is open and you can head there directly to collect your key card. Would you like me to text you the address and a map for the reception entrance?
Guest Yes, please.
Sasha One moment. I have just sent that link to your mobile. Did you receive it?
Guest Yes, thank you.
Sasha You are very welcome. Is there anything else I can help you with today?
Guest No, it's all good. Thank you.
Sasha Thanks for calling Artel. Have a great day.
Sasha Hi, welcome to Artel's AI Concierge. My name is Sasha. How can I help you today?
Sasha I can certainly help with that. I will send you our booking link so you can check availability and the best rates for our one and two bedroom apartments. One moment, I have just sent that link to your phone. Are you looking for a one, two or three bedroom apartment?
Guest Two bedroom.
Sasha Great choice. Our two bedroom apartments are perfect for extra space and you can book those directly through the link I just sent. Is there anything else I can help you with today?
Guest Yes, I have a question about check-in.
Sasha For check-in, reception will need to verify that your photo identification matches the name on the booking. If you are checking in after 7pm, you will need to upload a copy of your ID through our secure online check-in process beforehand. Is there anything else I can help you with?
Guest Do I need to show a physical copy of my ID at check-in?
Sasha Yes, you will need to show a physical copy of your photo identification to the reception team when you arrive. This is to verify that it matches the name on your booking before they issue your key cards. Is there anything else I can help you with today?
Guest What if my ID is digital — does it need to be a physical copy?
Sasha A physical copy of your photo identification is required for verification at reception. This ensures we can accurately match your details to your booking before providing access. Is there anything else I can help you with today?
Guest No, thank you.
Sasha Thanks for calling Artel Apartments. Have a great day.
Sasha Hi, welcome to Artel's AI Concierge. My name is Sasha. How can I help you today?
Guest Hi, I was wondering if there's anyone at the front desk today.
Sasha Yes, reception is open today and it is currently early afternoon, so there will be someone at the front desk. Are you already at 756 Sydney Road, Brunswick, or are you on your way?
Guest Oh, I'm actually inside. I was just wondering for a delivery order.
Sasha Yes, reception can accept deliveries today during reception hours and it can be delivered to reception at 756 Sydney Road, Brunswick. Do you want reception to place it in your apartment or will you collect it from the desk?
Guest I'll come get it.
Sasha Perfect. Just address it to reception at 756 Sydney Road, Brunswick, and come to the front desk during reception hours to collect it. If you like, tell me the delivery name so I can note it for the team.
Guest Actually, sorry, I have another question. What if I check out when no one's on reception? What do I do?
Sasha You can still check out — just drop your keys in one of the letterboxes. If you are in the ground floor car park, the letterbox is near the car park entrance, and if you are in the basement car park, the letterbox is near the lift.
Guest Okay, we're in the basement car park.
Sasha No problem. In the basement car park, the letterbox is on the wall next to the lift doors. Are you parked on ground level or basement level?
Guest I think basement.
Sasha Great. Head to the lift lobby in the basement, and you will see the letterbox on the wall right near the lift doors. Drop the keys in there, and you are done. If you cannot spot it, I can text you a picture of the exact spot.
Guest Yeah, could you text me a picture, please? Of both of them, just in case.
Sasha One moment. I have just texted you two images — open each link to view them. Can you see the text come through on your phone?
Guest Oh yeah, I've got them. Thank you.
Sasha It is inside the car park on the wall near the basement lift doors, so you can drop the keys there before you leave. Yes, that's right — basement level, by the lift doors on the wall. That is the key drop. Look for a small mail-slot style box at about chest height.
Guest Great, awesome. Thank you so much. That's everything.
Sasha Thanks for calling Artel Apartments. Have a great day.
Sasha Hi, welcome to Artel's AI Concierge. My name is Sasha. How can I help you today?
Guest I want to speak to the front desk, please.
Sasha Of course, may I ask what it is regarding? I can help with most things.
Guest I have a question about my booking.
Sasha I understand. I'm here to help you directly. What can I do for you today?
Guest I'd like to make a booking.
Sasha I can certainly help with that. Did you book directly with us or through a site like Booking.com or Airbnb? I can text you our booking link so you can check our live availability and rates for one and two bedroom apartments. Would you like me to send that to this number?
Guest Yes.
Sasha I've just sent that link to your phone. Did you receive it?
Guest Yes.
Sasha Great. Is there anything else I can help you with today?
Guest No, thank you.
Sasha Thanks for calling Artel. Have a great day.
Sasha Hi, welcome to Artel's AI Concierge. My name is Sasha. How can I help you today?
Guest Hi, may I please speak to a person?
Sasha Of course, may I ask what it is about? I can help with most things directly and save you the wait.
Guest Oh, okay. I'm checking in today.
Sasha Welcome, Louise. Since it is currently before 3pm, reception is open and you can head there to collect your key card. Is there anything else I can help you with today?
Guest Yes — I was hoping you could turn the air conditioning on in the unit before I arrive. It's a really hot day. I know there's no AC in the bedroom, but I'd love the living area to cool down a bit before I get there.
Sasha I will let the reception team know to turn the air conditioning on for you, so the apartment is cool when you arrive. Is there anything else I can help you with today?
Guest Did you say I can check in now?
Sasha Standard check-in is from 3pm, but since reception is open, you are welcome to head there now to see if your room is ready early. Would you like me to connect you with reception?
Guest No, that's okay. I'll check in at 3pm. But please do make sure the air conditioning is on — it's so hot.
Sasha I have noted that down for the team to turn the air conditioning on for you before you arrive. Is there anything else I can help you with today?
Guest No, that's everything. Thanks.
Sasha Thanks for calling Artel Apartments. Have a great day.
Agent This is Emily calling from ME21 Group — we're a Melbourne-based property specialist reaching out to local homeowners with something quick.
Caller No — what can I do for you?
Agent Thanks for staying on the line! I'm calling because we're sharing free promotional discounts with local Keysborough property owners from Melbourne businesses like Naked Racer Cafe, Redback Tree Services and Budget Lawn — just as a thank you to the community. Is that something you might like to have a look at?
Caller No, thank you.
Agent Are you sure? It's very quick — you'd get some limited time discounts from businesses like Luxe Mini Bus, Brutomotive and EMS Auto Repair for car work and more. Would you like me to send it by text or email?
Caller What is this discount about?
Agent It's a set of special offers from local Melbourne businesses for property owners around Keysborough — things like cheaper garden maintenance, dining offers at local cafes, savings on car repairs, plus tree services and painting. You simply receive the list and choose if and when you want to use any of them.
Caller Oh — I'll have a read at it and see how it goes.
Agent No worries — that makes sense. Nothing to sign or commit to at all. Would you prefer to get the details by text or email?
Caller Just email will do, thank you.
Agent Brilliant — to make sure I get your address perfectly, I can send you a secure link so you can type it in yourself. Much easier than spelling it out over the phone. Would that work?
Caller No — I'm not comfortable with that, thanks.
Agent No problem at all — I completely understand. I'll leave it here so nothing further comes through from us. If you ever change your mind, you're welcome to call this number and our team can help. Have a lovely day!
Caller Okay — thank you.
Agent You're very welcome — thanks for your time and enjoy the rest of your day!
Agent Thanks for calling ME21 Group — we're Melbourne-based property specialists. This is Emily speaking on a recorded line. How can I help you today?
Caller You called me earlier — I'm calling back.
Agent Absolutely — thanks so much for calling back! Yes, we reached out because we're connecting local property owners like yourself with exclusive discounts from Melbourne businesses — places like Brutomotive, Naked Racer Cafe, Redback Tree Services, Budget Lawn and more. It's completely free — just a community thank you from ME21. Would you like these by email or text?
Caller Yeah — I can't turn down the email!
Agent Email it is — perfect choice. To get your address exactly right, I'll send you a quick secure link where you can pop it in yourself. Would that work?
Caller Yeah.
Agent One moment please.
Agent Thanks for waiting — let's do this by voice instead, no problem at all. What's your email address? I'll read it straight back to you to confirm.
Caller It's piotr165a@gmail.com
Agent Got it — let me just check I heard that right. That's piotr165a@gmail.com — is that exactly right or would you like to adjust any part?
Caller Just a small adjustment — it's P like Peter, I like ice cream, O like Oscar, T like Tom, R like Romeo, then 165, letter A, at gmail.com.
Agent Thanks for confirming — so that's piotr165a@gmail.com. I've got that noted. Excellent — you'll receive the discount details in your inbox shortly. Is there anything else I can help you with today?
Agent Hey, this is Emily from ME21 Group — is this a good time to talk?
Caller Go ahead.
Agent Brilliant! We're supporting local businesses around Brighton with about 20% off at roughly 15 cafes and restaurants nearby. Would you be interested in me sending you the free list?
Caller Where are you from?
Agent No worries — I'm Emily from ME21 Property Group, based around Brighton. We work locally with homeowners and nearby businesses to offer those 20% discounts. Does that sound like something you'd like the list for?
Caller Does this cost me any extra?
Agent Good question — absolutely not. There's genuinely no catch. It's just a local discounts list. Would you like me to send it through?
Caller Which businesses are involved?
Agent It's a mix of about 15 local spots — cafes along Bay Street, popular restaurants and a few service businesses nearby. Would you like me to send you the full list?
Caller What kind of discounts do I get?
Agent Most are around 20% off your bill — and a few are even bigger. I can send the full list so you can see exactly what each place is offering.
Caller Okay then.
Agent Brilliant — I'll get that to you. What's your first name?
Caller Imra.
Agent Beautiful — thanks Imra. And what email should I send the list to?
Caller emrah@me21.com.au
Agent Perfect — just confirming that's emrah@me21.com.au. One moment. Done — you'll see it in your inbox shortly. Is there anything else you'd like to know?
Caller How long do I have to use them?
Agent Great question — most run for the next three to six months, and exact expiry dates are listed next to each business in the email.
Caller Tell me more about ME21.
Agent Of course! We're a local property group based around Brighton — helping people buy, sell and rent with a big focus on making the whole process feel easy rather than stressful. We love giving back to the community, and day to day it's everything from first home buyers to investment properties.
Caller How do I speak to one of the agents?
Agent Love that you asked! Easiest way is to call 1300 900 27 463 or email office@me21.com.au — they'll connect you with the right agent. Or tell me if you're looking to buy, sell or rent and I can point you in the right direction now.
Caller Looking to sell.
Agent That's exciting! For selling, our senior agents are brilliant with appraisals and strategy around Brighton. Call 1300 900 27 463 and mention you're looking to sell — they'll connect you with the right person straight away.
Caller That's great — thanks for that.
Agent No worries at all — happy to help! Thanks for your time and have a lovely day.
Agent Hey — this is Emily calling from ME21 Group. We're a Melbourne-based property specialist reaching out to local homeowners with something quick. Is now a good time?
Caller Ah yeah, okay.
Agent Oh great — we're calling local homeowners like yourself and providing free promotional discounts from Melbourne-based local businesses — places like Naked Racer Cafe, EMS Auto Repair, Red Factory Services and much more. As our way to say thank you and support the community — does that sound like something you'd be interested in?
Caller Maybe.
Agent Fair enough — it's pretty simple. We send you the voucher with offers from local Melbourne businesses and you can use whatever you like, no obligation.
Caller So what kind of businesses are they?
Agent We've got a nice range — garden maintenance with Budget Lawn Doveton, dining at Lord of Taste and Naked Racer Cafe, car repairs with EMS Auto Repair, paint and panel with Brutomotive, tree work with Redback Tree Services, charter buses with Luxe Mini Bus and painting with Instant Painting — all delivered to you, completely free.
Caller Ah no — that's alright, thank you.
Agent No worries at all — thanks for your time today. Have a great day!